At yamanplus295, the privacy of every Filipino player is taken seriously. This Privacy Policy explains what personal information we collect when you use the platform, how it is stored and protected, and the choices available to you regarding your own data. We encourage you to read this document in full before creating an account. If anything is unclear, our support team is available at any time to help explain.
When you register and use the yamanplus295 platform, we collect certain personal information that is necessary to operate your account, process transactions, and keep the platform secure. The categories of information collected, and the reasons behind each, are set out below so you can clearly understand what data is held and how it serves you as a player based in the Philippines.
When you create an account, we collect your full name, date of birth, mobile number, and email address. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and maintain the integrity of the one-account-per-person rule. We may also request a government-issued ID at certain verification stages to comply with platform security requirements. All identity documents submitted are stored using encryption and are accessible only to authorised personnel. We do not use your identity information for any purpose beyond account verification and fraud prevention.
Each deposit and withdrawal you make generates a transaction record that includes the amount in Philippine pesos, the payment method used, the date and time, and the outcome of the transaction. These records are retained to support accurate account statements, dispute resolution, and compliance with applicable financial regulations in the Philippines. We do not store full card numbers or full banking credentials on our systems — payment processing is handled through secure third-party payment channels that maintain their own compliance standards. Transaction history is accessible to you at any time through your account dashboard. If you believe a transaction record is incorrect, contact support immediately so it can be reviewed.
When you access the platform — whether through your mobile browser or the yamanplus295 app — we automatically collect certain technical information such as your device type, operating system version, browser type, and IP address. This data is used to optimise platform performance for Filipino users, diagnose technical issues, and detect unusual access patterns that may indicate unauthorised activity on your account. We do not use device data to build advertising profiles or share it with external marketing companies. Session activity information, such as pages visited and time spent, is used solely to improve the user experience and is not linked to your personal identity in any way that is shared externally.
When you contact our support team — via live chat, email, or any other channel available on the platform — we retain a record of that interaction, including the content of your message and our response. These records help our team provide consistent assistance and allow us to review past conversations if the same issue reoccurs. Communication records are stored securely and are not accessible to parties outside of the platform support team. We may occasionally use aggregated, anonymised feedback from support interactions to identify common questions and improve platform guidance. Individual support records are never shared with third parties for commercial purposes.
This Privacy Policy was last reviewed in 2025. For questions about data handling, visit our FAQ page or contact the support team directly from within your account. Related documents — including the platform rules and guidelines for safe play — are available on the Terms and Conditions and Responsible Gaming pages.
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